At 1Home Solutions GmbH (hereinafter 1Home), we care about your privacy. This privacy policy outlines the personal data we collect when you use our website, as well as the data required for the operation of our products and services. It also explains your rights concerning the collection and use of your personal data.
Owner and Data Controller
1Home Solutions GmbH
Friedrichstraße 114 A
10117 Berlin, Germany
Contact: support@1home.io
Hosting
Our infrastructure service provider, Hetzner Online GmbH, has its infrastructure located at Hetzner Data Center Park in Nuremberg, Germany, and is certified in accordance with the DIN ISO/IEC 27001 standard. This internationally recognized certification ensures that Hetzner has implemented a robust Information Security Management System (ISMS). The certification confirms that Hetzner Online GmbH adheres to strict information security practices. It states that they will keep your data under lock and key.
Processing of Personal Data when using our Products and Services
We process your personal data, such as your name and email, to keep you informed about 1Home features, new technologies, and special offers.
To provide support and assist you with setting up your smart home system, we use data such as your email as well as smart home usage logs in case of the Bridge. You can also authorize your system integrator to manage your smart home remotely, in which case your email, smart home configuration, and usage data may be shared for this purpose.
This data is processed based on your consent in accordance with Article 6(b) of the GDPR. You may revoke your consent at any time, and usage logs are automatically deleted after 30 days. We store your data only as long as your account remains active. Additionally, you have the right to access, correct, or delete your personal data, as well as request its transfer (data portability).
Data Stored in the Owner's Cloud
- 1Home Server
We store data from your 1Home Server device, including the current device version, hardware details (e.g., serial number, MAC address), and IP address. This data is necessary to enable automatic updates.
During the optional automatic ETS device detection process, your ETS project file (.knxproj) is temporarily extracted to our cloud. This extracted metadata is automatically deleted after 1 hour. You may choose to allow permanent storage of this ETS metadata to help improve our algorithms. This option is presented during each upload to the automatic ETS detection feature.
If you connect your 1Home Server to the 1Home Remote Dashboard (remote.1home.io), we store a list of remote projects that have access to your 1Home Server, as well as the history of who accessed the Server and when (no data from the actual session is stored or processed).
- 1Home Bridge
We store data from your 1Home Bridge device, including the current device version, hardware details (e.g., serial number, MAC address), the configuration of your smart home, your login details, your ETS project file (.knxproj), the IP address, as well as execution logs to assist you when you need our support.
When you use Alexa, Google, or Sonos with your smart home, your actions are processed through our servers, but they are not stored. The only data that is logged is what is necessary for providing support and deleted after 30 days. In contrast, the actions that you make using the Apple Home app are made locally on the 1Home Bridge.
Data Collected in the Owner's Cloud
- 1Home Remote Dashboard (remote.1home.io)
We collect and store your email address, first name, last name, and manually entered project details. Additionally, we maintain a history of remote connection sessions to your 1Home Server, allowing you to monitor access via the Remote Dashboard.
- My 1Home Dashboard (my.1home.io)
In addition to your email address, first name, last name, and manually entered project details, we store the configuration of your smart home.
Data Retention Policy
We follow a transparent data retention policy based on the principle of data minimization:
Error logs and diagnostics are deleted after 30 days.
Material and Procedural Rights under GDPR
As a user, you have the following rights under GDPR:
Right to be Informed: We provide clear and transparent information about our data processing activities.
Right to Access: You can request a copy of your personal data.
Right to Rectification: You can have inaccurate or incomplete data corrected.
Right to Erasure: You may request the deletion of personal data under certain circumstances.
Right to Restrict Processing: You can request a halt to data processing under specific conditions.
Right to Data Portability: You can receive your data in a structured format and transmit it to another provider.
Right to Object: You can object to data processing, particularly for direct marketing.
Rights Related to Automated Decision Making: You have the right to not be subject to decisions based solely on automated processing, unless necessary for a contract or authorized by law.
1Home will respond to requests within 30 days.
Personal Data Collection and Processing when accessing 1Home.io
Both of our web pages used to remotely connect to our devices utilize a limited number of the below mentioned services. The page remote.1home.io only uses cookies necessary for the functionality of Google Analytics and Intercom. In addition to these cookies, the page my.1home.io processes your login information, smart home configuration data, and ETS project files.
When you use the website 1home.io, we collect and process Personal Data for the following purposes:
Access to Third-Party Accounts: Contact email may be collected via Facebook account access.
Advertising: Trackers and usage data are used for advertising services like Meta Pixel, Google Ads, and Hotjar. Services like Meta Audience Network and Lookalike Audience are also employed.
Analytics: Services like Google Analytics, MixPanel, and Facebook Analytics for Apps process cookies and usage data.
Contacting You: When subscribing to our newsletter, we collect your name, email, and company details.
Content Commenting: Facebook Comments and Disqus track cookies and usage data.
Content Testing (A/B Testing): Google Optimize uses cookies and trackers for service optimization.
External Content Display: Google Fonts and YouTube widgets process usage data.
Heat Mapping & Session Recording: Hotjar tracks user interaction to improve the experience.
Social Network Interactions: Facebook, LinkedIn, Pinterest, and Twitter buttons collect cookies and usage data.
Managing Data & Communications: Mailchimp processes your email for newsletters and updates.
Remarketing & Behavioral Targeting: Facebook Remarketing and Google Analytics help with personalized ads.
Changes to the Privacy Policy
This policy may be updated periodically. Users are encouraged to review this page regularly. You may withdraw consent for any processing at any time by contacting us.
Last amendments: April 2025
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